Posted on October 24th, 2009 4 comments
Further to my last post on this I’ve had still had mixed results getting my Three modem to connect to my Windows 7 systems.
Now that Windows 7 is on general release I had a quick look on the Three support website and find a support article specific to my problem
A quick firmware upgrade is all that is needed
If you have a ZTE MF627 and have already upgraded to Windows 7 or Snow Leopard, your modem will not work until you download the firmware updates. You will be able to install the dashboard software (and you should do this!) but you will not be able to connect. Once you have installed the dashboard, using an alternative connection, or on another computer, go to www.three.co.uk/Help_Support/About_my_mobile/Downloads and select ZTE and then MF627. You will then have the option to download the correct firmware for your modem – either Driver Setup – For Windows 7 Only or Driver Setup – For Mac 10.6 Only. Click the correct link to download the .exe/.zip file, and if you are using an alternative computer, transfer the .exe/.zip file to the computer that has Windows 7 or Snow Leopard already installed.
Plug in your modem, double click on the .exe/.zip file and follow the on screen instructions to install the firmware. It is very important that you do not remove the modem during this process, and that you do not switch your computer off before it is finished. If you have a laptop, make sure it is plugged into the wall, or you have at least an hour of battery charge left.
Once installed, remove your modem and restart your computer. Your modem will now work.
The firmware update is was straight forward to install and only takes a few minutes. It does mean you lose the whole “plug and play” aspect of Three’s mobile broadband offering but I imagine new subscribers will get devices with the latest firmwareAndy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. He is also Microsoft Partner Area Lead for 2012-2013 and coordinates AMITPRO which is a peer group for IT Professionals in the Midlands area. He also isn't a fan of describing himself in the third person.
4 Responses to “ZTE MF627 and Window7”
Andy, good advice there. However, please note that there are various conflictions with other USB devices that will cause a system to freeze with no recourse but a forced reboot – not ideal.
I have asked 3 for their comments on this issue and await their response. I will pass on the reply
j4 cxsparrow November 10th, 2009 at 12:59 pm
thank you very much
DaRkSiDe™ January 5th, 2010 at 7:47 am
thanx bro… lots of help.. wokey
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