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  • Word 2010–Double Sided Printing Option Missing

    I’m failing at blogging big time at the moment. I’ve had several ideas for posts recently but I seem to start them and can’t finish them.

    Anyway, this one seemed to write itself so hopefully it’ll be a bit of a kick start!

    I took a call earlier in the week as someone wanted to print on both sides of the page while using Word 2010.

    This is what she was expecting to see in the print options.

    image

     

    As you can see there are options to flip on either the long edge or the short edge.

    This is what she was seeing instead.

    image

     

    My first thought was that the duplex option hadn’t been enabled on the printer driver but this wasn’t the case. Clicking through to the printer properties allowed the user to choose double sided printing which came out as expected.

    image

    I’d like to say I could take the credit for figuring this out but a search helped me out.

    I found this thread on a Microsoft support forum which detailed the same problem.

    It suggested the cause was down to a missing DLL

    c:\windows\system32\prntvpt.dll

    It was indeed not the system.

    I upgraded the .NET framework on the PC to version 4 but this still didn’t solve the problem

    The thread suggested two other options,

    1) Uninstall .Net Framework and reinstall.

    2) Copy the dll from another PC.

    I went for option 2.

    I found a PC that was on the same .NET version, copied the DLL and ran the following from a command prompt

    REGSVR32 c:\windows\system32\prntvpt.dll

    I reopened Word 2010 and the double sided options reappeared.

    This was a Windows XP system but I’m pretty sure the same thing would apply for Vista/Windows 7.