Surface Pro 2 Losing Network Connectivity

A client recently purchased a couple of Surface Pro 2 devices and needed some help getting them set up.

I’d got everything as I wanted and was just about to hand them back when my phone rang. I took the call and by the time I came back the device had gone into standby mode.

I turned it back on and I couldn’t use the network drives. After looking further I was unable to even see the wireless network I’d been happily connected to the for the last few hours.

After a restart it all worked fine again.

I left it to go back into standby mode again and sure enough the same

I’m not sure if this is because of Surface itself or the wireless access point it was connected to or a combination of both but I didn’t have any trouble after this.

Firmware and Windows were fully up to date.

If this comes up again I may look at updating the network card drivers separately but since this sorted it I was happy enough.

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Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.

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