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  • Microsoft Setup Bootstrapper Has Stopped Working

    I was trying to install Office 2013 Pro Plus recently and was getting this error message

    “Microsoft Setup Bootstrapper has stopped working”

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    If you put that error message into your favourite search engine there are a variety of suggested solutions, the most popular ones seemed to be.

    Use Microsoft Fixit Tools to completely remove Office 2013.

    Backup and then delete the AppCompatFlag registry key

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags

    In my case it wasn’t any of those.

    Looking at the application log in event viewer showed what the problem was straight away.

    We have a software restriction policy in place that’s used as part of some prevention measures for malware such as Cryptolocker.

    OfficeError2

    In this scenario the options are to either create an exception on the policy or to temporarily stop the Group Policy that applies the restrictions from applying.

    It’s also possible some anti-virus could do this too.

    Once I’d taken the policy into account Office installed without issue.

  • IBIT Solutions–10 Years

    This week marks 10 years since IBIT Solutions was first registered as a business.

    I very rarely use the company name here. It’s usually referred to as “work” or “the business”. That’s mainly because this is my personal blog. While the things I do at IBIT are a big influence on some of the content I create (when I create it!) I always intended to keep them separate.

    10 years ago, along with my business partner Kevin we had the bright idea of giving up our jobs and going it alone.

    When I look back it was a rather bonkers decision at the time.

    Bryony and I hadn’t long moved into our first house (with our first mortgage!) and Bryony was pregnant with Alice so of course I was going to leave my stable job and risk starting a business.

    What was I thinking! 

    10 years on I’m glad to say it was the right decision.

    It hasn’t all been plain sailing. We’ve had scary moments, have made plenty of mistakes and have lots of stress to deal with but there is a lot of satisfaction in being the master of your own destiny.

    The good moment have certainly outweighed the bad though and being on this ride for the last ten years has taken me lots of places I couldn’t have imagined 10 years ago.

    I’ve also met lots amazing people who I would never have come into contact with if I’d played it safe and stayed in my old job and I’m grateful to everyone who has had an influence on IBIT in that time.

    Like a lot of small businesses we’re not perfect. I’ve got a ton of things I need to change, fix, improve or build but we’re going in the right direction.

    I’m very lucky to be in position where I enjoy going into the office. It makes the hard work hardly seem like that.

    If you’ve had anything to do with IBIT over the last 10 years, in any form, thank you.

    Here’s to the next 10! 

     

     

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  • Sonicwall SRA Java Bookmarks Stop Working In Chrome

    Another eye catching headline there!

    We have a couple of clients who use Sonicwall SRA appliances for remote access to internal resources.

    The bookmarks that were setup to gain access to file shares stopped working.

    On some PCs we were seeing a blank page.

    On others it was pretty clear where the problem lay.

    The java plugin wasn’t playing nicely.

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    Switching to the HTML version worked fine though. The java version is more feature rich at the moment so ideally we wanted to know why.

    We also realised this was specific to Chrome. Internet Explorer and Firefox were fine.

    That was when the penny dropped as to what the cause was here.

    Google have dropped support for browser plugins.

    They announced this back in September 2013 and as of Chrome version 42 NPAPI plugins are disabled by default. Java and Silverlight are two of the biggest plugins this will impact

    You override the behaviour.

    browse to chrome://flags/

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    Look for the NPAPI options and click the enable option

    You’ll need to restart Chrome after doing so

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    That will get you around the immediate problem if you want to keep using Chrome.

    it’s the recommendation Sonicwall make at the moment.

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    It’s worth knowing that Chrome 45 will do away with NPAPI plugins altogether.

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    Full details are here

    Going forward Sonicwall will either have to improve the HTML version, or they’ll drop support for Chrome.

    Seeing as Microsoft’s new browser (Spartan) doesn’t support Active-X controls (not directly, it uses an IE11 engine for compatibility) Sonicwall will have to make some changes to their setup.

    Update:

    Probably worth noting that Chrome still supports PPAPI plugins. There doesn’t appear to be any effort on the part of Oracle to create a PPAPI Java plugin any point soon. Will be interesting to see what happens if/when all the major browsers drop NPAPI plugins!

    * Thanks Dekay *