I’m putting my neck on the block a little with this but wanted to ask the opinion of others
We’ve recently quoted to do a new server installation
We have both quoted for the same hardware and software (HP Proliant Server, SBS Premium) but we have been told we’re being beaten on the amount of days we’re quoting for configuration
Basically the competition are quoting a day in their workshop for inital configuration of hardware and SBS and three men on site for one day to do the rest (so three man days, four in total)
The work will basically involve configuring server hardware, putting in the new sbs (from scratch..not a migration),setting up user accounts, email (exchange), getting data from old server, ensuring permissions are correct, installing a hardware firewall solution, getting the pc’s (with user profiles intact) onto the new domain (25-30 users), configuring backups, monitoring & alerting, installing anti-virus software, install and configure UPS software/hardware, re-installation of printers onto new server, plus anything i have missed here and the other things you only find out about while on site.
Now i’m not doubting that you could do all that in three man days (four if you count the workshop day)
If i was doing this as a swing migration i’d be adjusting the times but this specific situation doesn’t lend itself well to that (long story in itself!)
Would you be happy you had completed the work to a high enough standard or are we (as a company) taking long?
We have quoted a day in the workshop to put the server hardware together and start the SBS install off and then two guys on site for five days (eleven man days total)
As a side note when it comes to these installs we always let the customer know that we do err on the side of caution as there is always something you dont know about until you get to site (like they dont have their isp information, or the disks for some LOB application have gone walkabouts). The customer usually prefers to know upfront instead of getting nasty suprises at the end. So we only actually invoice for the time we’re there so it may not actually be eleven man days
Also bear in mind we have been installing SBS since 4.5 so are no strangers to it.
So either we’re taking too long or their not doing the job properly…honest opinions please?
I do actually have my own opinion as to what the situation is here but i’d be keen to hear what everyone else thinks before i say anything else..