Yet another customer service rant..i hate posting about it to be honest but if no-one complains then it’ll never get sorted!
I decided to treat myself to a new gadget this week. I wanted to get the HD-DVD add-on for the XBox. Having a quick look around and PC World have a “web only offer” thats cheaper than anywhere else as far as i can tell
They also have a slight loophole on their site that means you can order online but go collect it yourself so no delivery charge
The PC World branch is the other side of Coventry so a slight detour on the way home but no problem, go in, pick it up, go home? Wrong!
The reservation confirmation i got told me to go to the “Collect @ Store” desk so thats where i went. In this particular store “The Tech Guys” service desk is next to the collection desk
So there are two people waiting already, one at each desk so i join the queue for the collection point. No staff around to help us and we all stand around looking at each other. After about ten minues somone finally turns up and helps out the first person (who is in my queue). He then moves onto the person waiting at repair desk (One person for two desks?)
She has a faulty laptop so they are trying to sort that out so i just have to wait. Forty minutes later i’m finally seen to.
I give the guy my confirmation note and he disappears out the back. He comes out looking puzzled so disappears again. Finally he comes back to me and says
“We do have these in stock but you’ll need to go and find a member of staff on the shop floor and they’ll fetch it for you”
So i’ve been there for fifty minutes already when i could have just grabbed somebody when i walk in
I then try and find someone and in typically there is not enough staff and too many people. It took me another fifteen minutes to get someone to actually help me.
I explained what i needed and she said
“Just wait here and i’ll go get it”
So i stood and waited. Ten minues later she finally came back with the item so we trotted off to the till
It took another ten minutes to pay as she couldn’t get her head around the fact i’d reserved it online for one price but the store price was different
All i wanted to do was go in and collect an item i had reserved.
Why should it take an hour and twenty five minutes?