Fasthosts aren’t having an easy time of it at the moment.
It was discovered in October their user database had been comprised.
They did a couple of things to resolve the problem including getting in touch with their customers to inform them of the problem. At the same time they were asked to change their password to help prevent any further problems
A month later they decided to reset all the passwords of the accounts where the original request had been ignored and sent out new passwords by post (customers are also able to call the support desk, verify their identity and get the password that way)
I’m not a FastHosts customer so hadn’t been particularly following this but what caught my eye was a story on the BBC news site.
The story covers how upset the users of FastHosts where when they had their passwords changed and locked out of their sites while they wait for post to arrive
The reason they are upset is (quote)
“This is causing severe problems for thousands of businesses and is only going to get worse,” said Simon Metcalfe of SDM Insight.
A story on the Times website has some details about customers who are upset at how much business they have lost
This article also says they were informed by post so they can’t even use the “i didn’t get the email” excuse
I’m sorry but i don’t quite get this.
If your website is so critical to your business that when your host has their database hacked you ignore their request to change your password?
Your host then decides to cover your back since you can’t be bothered to protect your “business critical website” (after a month i might add, plenty of time to have done it yourself)
And your upset?
If your a FastHost customer and this situation has annoyed you i’d love to hear why?
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