I’m always learning when it comes to the office suite. I consider myself a bit of an office power user but i’m always picking up new things it can do. The single phrase i hear time and time again when i’m doing something in office and someone is watching is “I didn’t know you could do that”
Month: January 2008
Customer Service Question
How long is reasonable to be put on hold for? I called my account manager at one of our suppliers today and when the phone was answered i heard “Hello, company x, i’ll be with you in a minute” and i was put on hold I understand that i’m not the only customer in the
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I’m Mobile
When we first started the business we paid a stupid amount of money on mobiles phones. This stung so much that when it came around to the end of the contract we got a really cheap contract with a pretty basic phone. While this was fine it meant i was missing out on push email
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Buy Now, Try Later
I’m not going to name and shame this time but was a little disappointed at a recent response i got to a query Basically “Company X” had a hosted service i was interested in. I wanted to know how their management tools worked on a day-to-day basis. I’m already a customer with them so i
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For your blogroll
Just thought i’d pass on an interesting blog i came across today Chris Knight’s – Knight Time Ramblings Some great posts and some SBS specific content, including hacking SBS backup if your brave enough Keep up the good work Chris!
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Good Customer Service Experience
I wasn’t going to post about this but this post from Richard Tubb and the email i got that went with it convinced me otherwise as he makes a good point It’s really easy to complain about poor customer service but it’s far to easy forget when it works out really well We put a new HP
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Unifying My Communications
When I first started this blog it wasn’t my intention for it to have any bearing on my company When I started I asked myself the question, “Why am I doing this?” I came up with two answers First it was somewhere for me to spill the tech/geek stuff that swirls around my head. Lots of
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Initial thoughts on Cougar information
Earlier this week Charles Van Heusen posted a bit of information about Cougar (SBS2008) The first part of the post talked about stuff you probably already know about, i.e SBS2008 will be 64-bit only so no direct upgrade, etc The second part talks about the changes that will be made to the standard and premium versions of
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What is Small Business Specialist (Part Two)
Just saw a post from Susanne pointing out that after lots of jumping up and down and shouting there is finally something on the Microsoft UK web site explaining what a small business specialist is to the “end-user” Finally! Take a look here As Susanne also mentioned this issue was raised at the roundtable event last
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Could i ask for a feature please Google?
Dear Google Reader Team, Could you do one of two things for me please? Either put an undo button somewhere or move the refresh button away from the mark all as read button….. Why? Last night i was doing some bits and pieces, it was late and i accidently clicked the mark all as read