McAfee Groupshield Incorrectly Identifying E-mail as Corrupt

Just a quick one as a reminder in case i come across this again!

If you are using McAfee Groupshield 7 and are noticing users are receiving the following on emails that are seemingly ok

The content this replaces was found to be corrupt.
Cause of corruption: Invalid character set or encoding.
Ticket Number: <ticket number>
See your system administrator for further information.


Upgrade to Service Pack 1 and this will fix the problem

We had two different sites that were experiencing this problem and the procedure you have to go through to release a quarantined message isn’t fun!

Full details in McAfee article 53009

I’ve been critical of McAfee support in this past but it appears as their knowledgebase as undergone a revamp as it’s helped me out quite a lot recently

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Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.

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