ZTE MF627 and Window7

Further to my last post on this I’ve had still had mixed results getting my Three modem to connect to my Windows 7 systems.

Now that Windows 7 is on general release I had a quick look on the Three support website and find a support article specific to my problem

A quick firmware upgrade is all that is needed

From http://www.three.co.uk/Help_Support/Mobile_Broadband_Help

If you have a ZTE MF627 and have already upgraded to Windows 7 or Snow Leopard, your modem will not work until you download the firmware updates. You will be able to install the dashboard software (and you should do this!) but you will not be able to connect. Once you have installed the dashboard, using an alternative connection, or on another computer, go to www.three.co.uk/Help_Support/About_my_mobile/Downloads and select ZTE and then MF627. You will then have the option to download the correct firmware for your modem – either Driver Setup – For Windows 7 Only or Driver Setup – For Mac 10.6 Only. Click the correct link to download the .exe/.zip file, and if you are using an alternative computer, transfer the .exe/.zip file to the computer that has Windows 7 or Snow Leopard already installed.

Plug in your modem, double click on the .exe/.zip file and follow the on screen instructions to install the firmware. It is very important that you do not remove the modem during this process, and that you do not switch your computer off before it is finished. If you have a laptop, make sure it is plugged into the wall, or you have at least an hour of battery charge left.

Once installed, remove your modem and restart your computer. Your modem will now work.

The firmware update is was straight forward to install and only takes a few minutes. It does mean you lose the whole “plug and play” aspect of Three’s mobile broadband offering but I imagine new subscribers will get devices with the latest firmware

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Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.

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