I’m not sure I’m being unreasonable or unfair here but I was a bit miffed after a telephone conversation I had this week
My youngest daughter is one at the end of the month so we decided to have a family gathering and naming ceremony all on the same day
The plan was that once the ceremony had finished our friends and family would retire to a local pub/restaurant where we could all get something to eat, chat and generally have a good time. The place we had in mind is some where we go to quite often and we’ve seen people reserve tables for these sort of circumstances
I made the call and explained we may have 30 to 40 people coming so we wanted to give as much notice as possible
The person I spoke to said they needed to speak to their manager and disappeared for a few minutes. When she came back I was told that they can’t make table reservations at a weekend, only during the week
I explained again that we have a lot of people coming and we wouldn’t want to turn up only for the place to be full or have all our guests at various different tables across the restaurant
She told me they have a roped off area that they only open when large parties arrived but she wouldn’t be able to reserve it for us.
I asked what would we do if we turned up and area had already been taken?
Her reply was
“You could call about an hour beforehand to see if we’re busy or not”
I couldn’t believe what I was hearing.
We’re arranging a large group of people to arrive which takes a lot logistically anyway as most people aren’t local to us and they expect us to turn up and hope that they can fit us all in.
What if i called an hour beforehand and they were full? Do i just send everyone home?
I like to be a little bit more organised than that so we won’t be visiting their establishment.
I can’t get my head around why we couldn’t make a reservation and they were willing to throw away custom over it.
Maybe if they were worried about us making reservations and not turning up which would have caused problems for seating other guests I can understand but surely the answer there is to ask for a deposit?
Any other thoughts?