Just a quick one I wanted to share.
I frequently moan on my blog (and in person if we’re being honest!) about how Deaf accessibility, especially when it comes to technology isn’t something that’s taken into account often enough so it’s nice to be able to praise someone when they do get it right.
Andrews and Arnold are a UK based ISP whose name regularly comes up in newsgroups and at user group meetings.
I was checking out their website today when I saw this.
That’s something I don’t see very often. A specific note for deaf customers with details on how they can get in touch with the organisation in a variety of ways (even via IRC and usenet!)
I’m sure you’ll agree this is a good thing but what I really like about this is that it wasn’t tucked away on some obscure corner of their site.
It’s on the front page of their site
The contacts page also has email addresses, SMS numbers, and links to their twitter account.
I’m not an Andrews and Arnold customer so can’t comment on the quality of their broadband or their customer service but it’s great to see some extra effort being made.
The simple act of contacting a company is major headache in our household. Many companies, especially large ones won’t correspond via email and SMS is just not an option for them which means if Mrs P has a query about something (let’s say her mobile phone bill) how do we do this?
It usually involves me calling them which isn’t easy as we’re both at work during the day and then we have a song and dance with customer services because I’m not the account holder. Sometimes they’ll speak to me and I have to relay info to Bryony and sometimes they flat out refuse. This means the whole thing becomes long winded and far more stressful than it needs to be.
And this is just the short version of how it usually works!
So well done Andrews and Arnold – I hope more companies follow your lead.