Dealing With Email Stuck In The Outbox

Everyone once in while when using Outlook you’ll get messages that just refuse to send.

Looking down the folder list you see the dreaded number next to the Outbox that lets you know something isn’t quite right


Clicking on the folder shows the message just sitting there.


You try double clicking the message and pressing the send button again, you’ve pressed the “send/receive” button, you’ve restarted Outlook but it just sits there.

The Outlook blog has a decent post with some things to try to help shoo the message along. But I thought I’d share one of the tricks that generally works for me.

What can sometimes be frustrating is that everything otherwise appears fine. Outlook is reporting as connected (you have checked that’s not the problem though?) and inbound messages are still coming in


When it’s really trying to mock you other messages actually send ok!

So my “tip” is actually pretty simple

Drag the message into your Sent Items folder.


Open the message from there and press the send button again.


Message gone.

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Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.

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