{"id":1284,"date":"2013-04-30T15:31:32","date_gmt":"2013-04-30T15:31:32","guid":{"rendered":"http:\/\/andyparkes.co.uk\/blog\/?p=1284"},"modified":"2013-04-30T15:31:32","modified_gmt":"2013-04-30T15:31:32","slug":"internet-explorer-freezes-when-printing","status":"publish","type":"post","link":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2013\/04\/30\/internet-explorer-freezes-when-printing\/","title":{"rendered":"Internet Explorer Freezes When Printing"},"content":{"rendered":"

Came across a bit of a weird issue today I thought was worth repeating here. <\/p>\n

I took a support call where the end user could print documents in Word, Excel, Outlook without issue but as soon as she tried to print something via Internet Explorer no document appeared and Internet Explorer was non-responsive. <\/p>\n

What struck as weird first of was how<\/strong> Internet Explorer was \u201cnon-responsive\u201d.<\/p>\n

Normally when a program locks up in Windows it\u2019s pretty obvious. The program visibly changes and Task Manager reports the program as not responding and Windows will give you the option to end the task. In this case it was as thought there was a dialog box hidden somewhere so the rest of the application was off limits. <\/p>\n

After quite an amount of time trying various things I managed to find the problem<\/p>\n

Internet Explorer Protected Mode<\/strong> <\/p>\n

Protected Mode for Internet Explorer is a Windows 7 feature there to prevent webpages running applications it\u2019s not supposed to. If it attempts to run a program you get a warning. <\/p>\n

\"image\"<\/a><\/p>\n

In this case the print driver itself was kicking off one of those warnings (this is something I\u2019ve never seen before and I\u2019m still looking into why).<\/p>\n

At some point the user must have click \u201cDon\u2019t Allow\u201d<\/strong> and put the tick in the box for \u201cDo not show me the warning for this program again\u201d.<\/strong> This meant the printer driver was waiting for input, permission to run and never getting it.  <\/p>\n

Unfortunately you can\u2019t re-allow a single application (as far as I\u2019m aware anyway) so you have to reset Internet Explorer to defaults.<\/p>\n

To do this click, Tools, Internet Options, Click the Advanced Tab, click Reset and then in the dialog box that pops up click rest. (Instructions from the Microsoft site are here<\/a>) <\/p>\n

\"image\"<\/a><\/p>\n

Once that was done I was able to click \u201cAllow\u201d<\/strong> and put the tick in the box for \u201cDo not show me the warning for this program again\u201d.<\/strong> <\/p>\n

Alternatively if there is a new browser to upgrade to (IE 8 to IE 9 for example) you can do that and it\u2019ll have the same effect as part of the upgrade.   <\/p>\n

After that everything started to print ok!<\/p>\n","protected":false},"excerpt":{"rendered":"

Came across a bit of a weird issue today I thought was worth repeating here. I took a support call where the end user could print documents in Word, Excel, Outlook without issue but as soon as she tried to print something via Internet Explorer no document appeared and Internet Explorer was non-responsive. What struck<\/p>\n

<\/span>Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[21,95],"tags":[],"class_list":["post-1284","post","type-post","status-publish","format-standard","hentry","category-internet-explorer","category-windows-7"],"yoast_head":"\nInternet Explorer Freezes When Printing - Andy's Techie Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2013\/04\/30\/internet-explorer-freezes-when-printing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Internet Explorer Freezes When Printing - Andy's Techie Blog\" \/>\n<meta property=\"og:description\" content=\"Came across a bit of a weird issue today I thought was worth repeating here. 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