I had a really weird customer service experience recently and it\u2019s been on my mind ever since so thought it was worth sharing. <\/p>\n
A couple of nights ago I stopped at the chip shop on the way home from work. One of the items I ordered was going to take a few minutes to get ready so I found a wall to lean against and started to read a couple of pages of the book I\u2019ve got currently got on the go on my Kindle. <\/p>\n
Everything was soon ready and the person serving started to ask about salt and vinegar and the like before bagging everything up, handing it over and saying thanks and bye.<\/p>\n
All pretty normal on the face of it. <\/p>\n
I was half way home when I realised I hadn\u2019t paid. He hadn\u2019t asked me for any money and I was that interested in my book and getting home I didn\u2019t notice myself.<\/p>\n
Now my first thought was obviously \u201cfree chips!!\u201d but in the interests of supporting a local small business and one I\u2019ve been pretty happy with so far I decided I\u2019d go back and pay. (after going home to eat first of course\u2026I wouldn\u2019t want them to go cold!)<\/p>\n
So I nipped back to the shop and as I approached the counter the person who served me, a young man, about 16-17 and and an older lady were waiting to serve people. She caught my eye first so I started to explain what had happened. <\/p>\n
She was very defensive and the first words that came out of her mouth were<\/p>\n
\nI didn\u2019t serve you!<\/strong><\/p>\n<\/blockquote>\n
I was a little taken aback as it\u2019s not quite the reaction I was expecting and she then starting shouting at the guy next to her and another teenage boy who was cleaning tables, trying to find out who it was that had served me. <\/p>\n
Eventually, the person who did serve me asked me what I was that I\u2019d ordered and took my money, offering an embarrassed apology and thanking me for coming back. <\/p>\n
As I\u2019m doing this the person who had been cleaning tables seconds before leaned across the counter next to me shouting,<\/p>\n
\n\u201cWhat\u2019s happened? What happened?<\/strong><\/p>\n<\/blockquote>\n
As I was leaving I could see in the background the lady explaining to the owner what was going on and pointing fingers at me and the person who\u2019d served me.<\/p>\n
It just all felt a bit odd.<\/p>\n
Is it that bad a place to work that the first reaction of the staff was immediately to make sure it wasn\u2019t them that had been found out making a mistake?<\/p>\n
If that is the case have I gotten that person into trouble? <\/p>\n
I wasn\u2019t expecting them to fall to their knees and worship me like some deity for paying for seven pounds worth of food but what I didn\u2019t expect to happen was for a bunch of adults to behave like children who were scared of getting in trouble with their parents.<\/p>\n
What would you have done in my position? <\/p>\n
If you worked at the shop what would you have done? <\/p>\n
If you were the owner how would you have expected your staff to behave? <\/p>\n","protected":false},"excerpt":{"rendered":"
I had a really weird customer service experience recently and it\u2019s been on my mind ever since so thought it was worth sharing. A couple of nights ago I stopped at the chip shop on the way home from work. One of the items I ordered was going to take a few minutes to get<\/p>\n