{"id":222,"date":"2008-01-18T21:55:26","date_gmt":"2008-01-18T21:55:26","guid":{"rendered":"http:\/\/parkesy.wordpress.com\/2008\/01\/18\/good-customer-service-experience\/"},"modified":"2008-01-18T21:55:26","modified_gmt":"2008-01-18T21:55:26","slug":"good-customer-service-experience","status":"publish","type":"post","link":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/01\/18\/good-customer-service-experience\/","title":{"rendered":"Good Customer Service Experience"},"content":{"rendered":"

I wasn’t going to post about this but this post from Richard\u00a0Tubb<\/a>\u00a0and the email i got that went with it convinced me otherwise as he makes a good point<\/p>\n

It’s really easy to complain about poor customer service but it’s far to easy forget when it works out really well<\/p>\n

We put a new HP server in for customer the week before Christmas. I finished on the Friday and thought that was it till the new year<\/p>\n

I came in to the office on Christmas Eve and i’d had some alerts from the server management agent reporting there was a problem<\/div>\n
<\/div>\n
I ran the diagnostic utilities and it plainly reported back, “replace the cache board”<\/div>\n
<\/div>\n
I called HP support to log the fault.<\/div>\n
<\/div>\n
I explained that because of the Christmas break arranging site access to coincide with an engineer would be difficult<\/div>\n
<\/div>\n
They gave me the option of booking an engineer in the new year or they would send the parts to our directly to our office<\/div>\n
<\/div>\n
I took the parts delivery option. In total it took just ten minutes to log the call and arrange for the parts to be shipped<\/div>\n
<\/div>\n
From when i made the call to the parts being in my hands was a little over two hours! on christmas eve!<\/div>\n
<\/div>\n
You can’t fault service like that<\/div>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

I wasn’t going to post about this but this post from Richard\u00a0Tubb\u00a0and the email i got that went with it convinced me otherwise as he makes a good point It’s really easy to complain about poor customer service but it’s far to easy forget when it works out really well We put a new HP<\/p>\n

<\/span>Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[8],"tags":[],"class_list":["post-222","post","type-post","status-publish","format-standard","hentry","category-customer-service"],"yoast_head":"\nGood Customer Service Experience - 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