{"id":261,"date":"2008-04-21T16:57:03","date_gmt":"2008-04-21T16:57:03","guid":{"rendered":"http:\/\/parkesy.wordpress.com\/2008\/04\/21\/sharepoint-questionhelp\/"},"modified":"2008-04-21T16:57:03","modified_gmt":"2008-04-21T16:57:03","slug":"sharepoint-questionhelp","status":"publish","type":"post","link":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/","title":{"rendered":"Sharepoint Question…HELP!?"},"content":{"rendered":"

A while back I was experimenting with e-mail enabled lists and workflows<\/p>\n

I had it setup so that when an email was received (a backup failure alert for example) it would go straight into a sharepoint email enabled list where it would then examine the contents and set some column information<\/p>\n

The experiment went well and I left it at that with the plan to do something with it at a later date<\/p>\n

That date ended up being today. <\/p>\n

I create an email enabled list and had a workflow that examined the email and performed actions after. While I was testing I fired the workflow off manually and it all worked fine<\/p>\n

I set it to run automatically and that’s where I had a problem. The workflow just wouldn’t fire<\/p>\n

I found a knowledgebase article<\/a> that indicates a security fix in service pack 1 stops workflows starting automatically<\/p>\n

I followed the instructions and reset the application pool logon account which stopped SharePoint picking my emails up from the “drop folder”<\/p>\n

So i set the Sharepoint timer service to the same logon account and this fixed that problem but it still wasn’t firing off the workflow<\/p>\n

If I create a new item myself the workflow starts automatically as expected<\/p>\n

So it’s only incoming emails it has a problem with<\/p>\n

Further research suggests that it’s the anonymous nature of external e-mails (that are marked as created by the “SYSTEM ACCOUNT”) but this isn’t the case in this situation because if i send a message internally the workflow still doesn’t fire (and yes it is marked as created by the internal user)<\/p>\n

Said research can be found here<\/p>\n

http:\/\/spforsquirrels.blogspot.com\/2008\/02\/sharepoint-designer-workflow-does-not.html<\/a> (read the comments)<\/p>\n

http:\/\/www.combined-knowledge.com\/Downloads\/How%20to%20configure%20Email%20Enabled%20Lists%20in%20Moss2007%20RTM%20using%20Exchange%202003.pdf<\/a> (read the troubleshooting system)<\/p>\n

I found an entry on the managed newsgroups (do a search for “Workflow doesn’t start” and MANTAS) which recognised the problem. The end user suggested he could create an event handler to manually fire the workflow but this isn’t an option for me for two reasons<\/p>\n

1) I’m not a sharepoint developer – this is a “no-code” solution<\/p>\n

2) This needs to be easily deployable for other installations as it’s a really useful feature that used to work..and doesn’t now<\/p>\n

Any help would be appreciated if you have run into this before. I’ll update the post of I find out anything else<\/p>\n","protected":false},"excerpt":{"rendered":"

A while back I was experimenting with e-mail enabled lists and workflows I had it setup so that when an email was received (a backup failure alert for example) it would go straight into a sharepoint email enabled list where it would then examine the contents and set some column information The experiment went well<\/p>\n

<\/span>Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[45],"tags":[],"class_list":["post-261","post","type-post","status-publish","format-standard","hentry","category-sharepoint"],"yoast_head":"\nSharepoint Question...HELP!? - Andy's Techie Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sharepoint Question...HELP!? - Andy's Techie Blog\" \/>\n<meta property=\"og:description\" content=\"A while back I was experimenting with e-mail enabled lists and workflows I had it setup so that when an email was received (a backup failure alert for example) it would go straight into a sharepoint email enabled list where it would then examine the contents and set some column information The experiment went wellRead More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/\" \/>\n<meta property=\"og:site_name\" content=\"Andy's Techie Blog\" \/>\n<meta property=\"article:published_time\" content=\"2008-04-21T16:57:03+00:00\" \/>\n<meta name=\"author\" content=\"Andy Parkes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Parkes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/\",\"url\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/\",\"name\":\"Sharepoint Question...HELP!? - Andy's Techie Blog\",\"isPartOf\":{\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#website\"},\"datePublished\":\"2008-04-21T16:57:03+00:00\",\"dateModified\":\"2008-04-21T16:57:03+00:00\",\"author\":{\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/3534e8ac6b1bec765cd061feff56679d\"},\"breadcrumb\":{\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/04\/21\/sharepoint-questionhelp\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/andyparkes.co.uk\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sharepoint Question…HELP!?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#website\",\"url\":\"https:\/\/andyparkes.co.uk\/blog\/\",\"name\":\"Andy's Techie Blog\",\"description\":\"Professional Geek\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/andyparkes.co.uk\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/3534e8ac6b1bec765cd061feff56679d\",\"name\":\"Andy Parkes\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3824cbf53df51d7ca5cf809b6ad81a157fbfff2292e36ab8666f04ddad06bfcc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3824cbf53df51d7ca5cf809b6ad81a157fbfff2292e36ab8666f04ddad06bfcc?s=96&d=mm&r=g\",\"caption\":\"Andy Parkes\"},\"description\":\"Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. 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