{"id":365,"date":"2008-12-12T12:13:52","date_gmt":"2008-12-12T12:13:52","guid":{"rendered":"http:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/12\/12\/sbs-2003-remote-web-workplace-stuck-at-loading\/"},"modified":"2008-12-12T12:13:52","modified_gmt":"2008-12-12T12:13:52","slug":"sbs-2003-remote-web-workplace-stuck-at-loading","status":"publish","type":"post","link":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2008\/12\/12\/sbs-2003-remote-web-workplace-stuck-at-loading\/","title":{"rendered":"SBS 2003 – Remote Web Workplace stuck at "loading”"},"content":{"rendered":"

This whole problem still puzzles me but I thought I’d recount it here in case it\u2019s of use to anyone<\/p>\n

We got a call from someone who was doing some work at home and wanted to use Remote Web Workplace but was having problems accessing her computer<\/p>\n

I went though all the usual checks to make sure the Active-X control was enabled, she\u2019d added the page to her trusted sites, etc but still no joy<\/p>\n

The description she gave me was along the lines of this,<\/p>\n

\u201cWhen I put my user name and password in the main part of the goes page white, then when I click on the main menu option it lets me in. Then when I try to control my computer and I click the connect button it just sits there doing nothing\u201d<\/em><\/p>\n

Very odd<\/p>\n

So we got some remote control software loaded on her PC and I logged in to take a look<\/p>\n

I logged in and as she said after I\u2019d logged in nothing was displayed. What I did notice though was the status bar at the bottom of IE<\/p>\n

\u201cWaiting for http:\/\/customersdomain.com\/remote\/winxp.gif<\/a>\u201d<\/p>\n

IE was trying to download something so i pressed the ESCAPE key to cancel the download and sure enough the menu appeared<\/p>\n

I then tried to remote control a PC and the same thing happened. I pressed escape and the Remote Desktop session appeared and I was able to login ok<\/p>\n

So I had a workaround to get her onto her computer but I needed to figure out what was going on here<\/p>\n

I had a look at the security software on her PC (McAfee) and I couldn’t see anything that would cause any issues. I temporarily disabled the software just so I could try it but still no joy<\/p>\n

I tried logging in from various different PC\u2019s at various different locations and they were all fine<\/p>\n

So I turned my attentions to the server. <\/p>\n

The browser was obviously waiting for something so I grabbed the IIS logs and trawled through them<\/p>\n

I made a beeline for the WINXP.GIF file I’d seen earlier<\/p>\n\n\n\n\n
cs-uri-stem<\/td>\nsc-status<\/td>\nsc-substatus<\/td>\n<\/tr>\n
\/Remote\/images\/winxp.gif<\/td>\n200<\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Code 200 indicates a success<\/a> so nothing strange going on here so I filter out all the 200 codes (and eventually the 300 codes as they are just redirects) and the only codes in the 400 range (client errors!) I got were<\/p>\n\n\n\n\n
cs-uri-stem<\/td>\nsc-status<\/td>\nsc-substatus<\/td>\n<\/tr>\n
\/favicon.ico<\/td>\n403<\/td>\n6<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

This file was directly after winxp.gif<\/p>\n

Favicon is used so website can have custom icon when you bookmark their page<\/a><\/p>\n

\"image\"<\/a> <\/p>\n

Some Favicon examples<\/p>\n

I know remote web workplace doesn\u2019t have a favicon so I moved onto the error code<\/p>\n

403.6 forbidden: IP address of the client has been rejected<\/strong><\/p>\n

So I went to some our own SBS and checked the IIS logs to see what response we usually get to favico.ico<\/p>\n\n\n\n\n
cs-uri-stem<\/td>\nsc-status<\/td>\nsc-substatus<\/td>\n<\/tr>\n
\/favicon.ico<\/td>\n404<\/td>\n0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Everyone who has every used the Internet will have see error 404 before<\/p>\n

404 : File or Directory Not Found (funny 404\u2019s here<\/a>)<\/strong><\/p>\n

I checked on some other servers and they all report 404 for the favico (since there isn\u2019t one) as does the server with the problem. It just seems to be this specific person<\/p>\n

So I went back to the PC and checked her favourites. Sure enough she had saved the link for remote web workplace so she didn\u2019t have to type it in every time<\/p>\n

I deleted the bookmark, restarted the browser and tried again and I got in first time without any problems<\/p>\n

I\u2019m still not entirely sure WHY this happened as plenty of people have that bookmark. I can only speculate that she has software on her PC that is doing something with her favourites<\/p>\n

I just wanted to make sure she could get onto the system ok. I haven\u2019t heard of any problems since<\/p>\n

What\u2019s even more weird was that I re-added the bookmark after I\u2019d logged in ok and the problem didn\u2019t reappear<\/p>\n

Strange, strange, strange<\/p>\n

If you have any opinions on why this happened or what caused it please let me know! <\/p>\n","protected":false},"excerpt":{"rendered":"

This whole problem still puzzles me but I thought I’d recount it here in case it\u2019s of use to anyone We got a call from someone who was doing some work at home and wanted to use Remote Web Workplace but was having problems accessing her computer I went though all the usual checks to<\/p>\n

<\/span>Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[21,40],"tags":[],"class_list":["post-365","post","type-post","status-publish","format-standard","hentry","category-internet-explorer","category-sbs"],"yoast_head":"\nSBS 2003 – Remote Web Workplace stuck at "loading” - 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