{"id":53,"date":"2007-03-07T16:11:59","date_gmt":"2007-03-07T16:11:59","guid":{"rendered":"http:\/\/parkesy.wordpress.com\/2007\/03\/07\/how-does-anyone-do-business\/"},"modified":"2007-03-07T16:11:59","modified_gmt":"2007-03-07T16:11:59","slug":"how-does-anyone-do-business","status":"publish","type":"post","link":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/","title":{"rendered":"How does anyone do business?"},"content":{"rendered":"

Good post today from Susanne about problems with distributors<\/a>. <\/span><\/p>\n

<\/span>This is something I have had to learn lots about over the last couple of years as I\u2019ve become more involved on the business side. It’s very frustrating when your account manager isn’t tuned into your needs.<\/span><\/p>\n

<\/span>An example of bad management happened recently. I’m not going to be naming names so we’ll call them “Dist X”. <\/span><\/p>\n

<\/span>We have had a couple of calls and emails recently from Dist X asking why were hadn’t been using them much. <\/span><\/p>\n

First thing is we had the same thing about six months ago and we told them some of the issues were<\/span><\/p>\n

<\/span>1) Everyone else gives us better credit facilities than you<\/span><\/p>\n

<\/span>2) We don\u2019t even know who our account manager is!<\/span><\/p>\n

<\/span>So we got our credit facility updated and an account manager was assigned to us. This account manager then hounded us for an order. Letting us know the “offer of the day” and generally being a bit of a pain. <\/span><\/p>\n

We had a small order to make so thought we would give them a go. <\/span><\/p>\n

<\/span>This is where it got even worse. Once we had placed the order\u00a0the account manager did a disappearing act. Then we got our goods, but we also managed to get an Exchange 2003 media kit we hadn’t asked for. The invoice for this arrived so we asked the account manager to sort it out. They wanted us to fill out lots of paper work to return the item. The guy in charge of our purchasing wasn’t impressed with his staff having work created for them when it wasn’t their error. The account manager eventually told us to dispose of the media kit as it wasn’t worth arranging a collection. We then couldn’t fill out their returns paperwork as they wanted a serial number from the product.<\/span><\/p>\n

I’m not entirely sure where we are with this now but as a first order they didn’t really do themselves any favours.<\/span><\/p>\n

<\/span>As Susanne said we are the small customers but surely we deserve better?<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Good post today from Susanne about problems with distributors. This is something I have had to learn lots about over the last couple of years as I\u2019ve become more involved on the business side. It’s very frustrating when your account manager isn’t tuned into your needs. An example of bad management happened recently. I’m not<\/p>\n

<\/span>Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[7,38],"tags":[],"class_list":["post-53","post","type-post","status-publish","format-standard","hentry","category-business","category-rants"],"yoast_head":"\nHow does anyone do business? - Andy's Techie Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does anyone do business? - Andy's Techie Blog\" \/>\n<meta property=\"og:description\" content=\"Good post today from Susanne about problems with distributors. This is something I have had to learn lots about over the last couple of years as I\u2019ve become more involved on the business side. It’s very frustrating when your account manager isn’t tuned into your needs. An example of bad management happened recently. I’m notRead More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Andy's Techie Blog\" \/>\n<meta property=\"article:published_time\" content=\"2007-03-07T16:11:59+00:00\" \/>\n<meta name=\"author\" content=\"Andy Parkes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Parkes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/\",\"url\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/\",\"name\":\"How does anyone do business? - Andy's Techie Blog\",\"isPartOf\":{\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#website\"},\"datePublished\":\"2007-03-07T16:11:59+00:00\",\"dateModified\":\"2007-03-07T16:11:59+00:00\",\"author\":{\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/3534e8ac6b1bec765cd061feff56679d\"},\"breadcrumb\":{\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/andyparkes.co.uk\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How does anyone do business?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#website\",\"url\":\"https:\/\/andyparkes.co.uk\/blog\/\",\"name\":\"Andy's Techie Blog\",\"description\":\"Professional Geek\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/andyparkes.co.uk\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/3534e8ac6b1bec765cd061feff56679d\",\"name\":\"Andy Parkes\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3824cbf53df51d7ca5cf809b6ad81a157fbfff2292e36ab8666f04ddad06bfcc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3824cbf53df51d7ca5cf809b6ad81a157fbfff2292e36ab8666f04ddad06bfcc?s=96&d=mm&r=g\",\"caption\":\"Andy Parkes\"},\"description\":\"Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.\",\"sameAs\":[\"http:\/\/www.andyparkes.co.uk\/blog\"],\"url\":\"https:\/\/andyparkes.co.uk\/blog\/index.php\/author\/andyparkes\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How does anyone do business? - Andy's Techie Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/","og_locale":"en_US","og_type":"article","og_title":"How does anyone do business? - Andy's Techie Blog","og_description":"Good post today from Susanne about problems with distributors. This is something I have had to learn lots about over the last couple of years as I\u2019ve become more involved on the business side. It’s very frustrating when your account manager isn’t tuned into your needs. An example of bad management happened recently. I’m notRead More","og_url":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/","og_site_name":"Andy's Techie Blog","article_published_time":"2007-03-07T16:11:59+00:00","author":"Andy Parkes","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Andy Parkes","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/","url":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/","name":"How does anyone do business? - Andy's Techie Blog","isPartOf":{"@id":"https:\/\/andyparkes.co.uk\/blog\/#website"},"datePublished":"2007-03-07T16:11:59+00:00","dateModified":"2007-03-07T16:11:59+00:00","author":{"@id":"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/3534e8ac6b1bec765cd061feff56679d"},"breadcrumb":{"@id":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2007\/03\/07\/how-does-anyone-do-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/andyparkes.co.uk\/blog\/"},{"@type":"ListItem","position":2,"name":"How does anyone do business?"}]},{"@type":"WebSite","@id":"https:\/\/andyparkes.co.uk\/blog\/#website","url":"https:\/\/andyparkes.co.uk\/blog\/","name":"Andy's Techie Blog","description":"Professional Geek","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/andyparkes.co.uk\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/3534e8ac6b1bec765cd061feff56679d","name":"Andy Parkes","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/andyparkes.co.uk\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3824cbf53df51d7ca5cf809b6ad81a157fbfff2292e36ab8666f04ddad06bfcc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3824cbf53df51d7ca5cf809b6ad81a157fbfff2292e36ab8666f04ddad06bfcc?s=96&d=mm&r=g","caption":"Andy Parkes"},"description":"Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.","sameAs":["http:\/\/www.andyparkes.co.uk\/blog"],"url":"https:\/\/andyparkes.co.uk\/blog\/index.php\/author\/andyparkes\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pmvJ6-R","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/posts\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":0,"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/posts\/53\/revisions"}],"wp:attachment":[{"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/media?parent=53"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/categories?post=53"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/andyparkes.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/tags?post=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}