{"id":598,"date":"2010-01-14T16:23:18","date_gmt":"2010-01-14T16:23:18","guid":{"rendered":"http:\/\/andyparkes.co.uk\/blog\/index.php\/2010\/01\/14\/the-customer-is-sometimes-right\/"},"modified":"2010-01-14T16:23:18","modified_gmt":"2010-01-14T16:23:18","slug":"the-customer-is-sometimes-right","status":"publish","type":"post","link":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2010\/01\/14\/the-customer-is-sometimes-right\/","title":{"rendered":"The Customer Is Sometimes Right"},"content":{"rendered":"

I\u2019m not sure I\u2019m being unreasonable or unfair here but I was a bit miffed after a telephone conversation I had this week<\/p>\n

My youngest daughter is one at the end of the month so we decided to have a family gathering and naming ceremony<\/a> all on the same day<\/p>\n

The plan was that once the ceremony had finished our friends and family would retire to a local pub\/restaurant where we could all get something to eat, chat and generally have a good time. The place we had in mind is some where we go to quite often and we\u2019ve seen people reserve tables for these sort of circumstances<\/p>\n

I made the call and explained we may have 30 to 40 people coming so we wanted to give as much notice as possible<\/p>\n

The person I spoke to said they needed to speak to their manager and disappeared for a few minutes. When she came back I was told that they can\u2019t make table reservations at a weekend, only during the week<\/p>\n

I explained again that we have a lot of people coming and we wouldn\u2019t want to turn up only for the place to be full or have all our guests at various different tables across the restaurant<\/p>\n

She told me they have a roped off area that they only open when large parties arrived but she wouldn\u2019t be able to reserve it for us. <\/p>\n

I asked what would we do if we turned up and area had already been taken? <\/p>\n

Her reply was<\/p>\n

\u201cYou could call about an hour beforehand to see if we\u2019re busy or not\u201d<\/p>\n

I couldn\u2019t believe what I was hearing. <\/p>\n

We\u2019re arranging a large group of people to arrive which takes a lot logistically anyway as most people aren\u2019t local to us and they expect us to turn up and hope that they can fit us all in. <\/p>\n

What if i called an hour beforehand and they were<\/strong> full? Do i just send everyone home?<\/p>\n

I like to be a little bit more organised than that so we won\u2019t be visiting their establishment. <\/p>\n

I can\u2019t get my head around why we couldn\u2019t make a reservation and they were willing to throw away custom over it. <\/p>\n

Maybe if they were worried about us making reservations and not turning up which would have caused problems for seating other guests I can understand but surely the answer there is to ask for a deposit?<\/p>\n

Any other thoughts?<\/p>\n","protected":false},"excerpt":{"rendered":"

I\u2019m not sure I\u2019m being unreasonable or unfair here but I was a bit miffed after a telephone conversation I had this week My youngest daughter is one at the end of the month so we decided to have a family gathering and naming ceremony all on the same day The plan was that once<\/p>\n

<\/span>Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[38],"tags":[],"class_list":["post-598","post","type-post","status-publish","format-standard","hentry","category-rants"],"yoast_head":"\nThe Customer Is Sometimes Right - 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