{"id":993,"date":"2011-08-17T11:31:50","date_gmt":"2011-08-17T11:31:50","guid":{"rendered":"http:\/\/andyparkes.co.uk\/blog\/index.php\/2011\/08\/17\/andrews-and-arnolddeaf-accessibility-done-correctly\/"},"modified":"2011-08-17T11:31:50","modified_gmt":"2011-08-17T11:31:50","slug":"andrews-and-arnolddeaf-accessibility-done-correctly","status":"publish","type":"post","link":"https:\/\/andyparkes.co.uk\/blog\/index.php\/2011\/08\/17\/andrews-and-arnolddeaf-accessibility-done-correctly\/","title":{"rendered":"Andrews and Arnold–Deaf Accessibility Done Correctly"},"content":{"rendered":"

Just a quick one I wanted to share. <\/p>\n

I frequently moan on my blog<\/a> (and in person if we\u2019re being honest!) about how Deaf accessibility, especially when it comes to technology isn\u2019t something that\u2019s taken into account often enough so it\u2019s nice to be able to praise someone when they do get it right.<\/p>\n

Andrews and Arnold<\/a> are a UK based ISP whose name regularly comes up in newsgroups and at user group meetings. <\/p>\n

I was checking out their website today when I saw this. <\/p>\n

\"image\"<\/a><\/p>\n

That\u2019s something I don\u2019t see very often. A specific note for deaf customers with details on how they can get in touch with the organisation in a variety of ways (even via IRC and usenet!)<\/p>\n

I\u2019m sure you\u2019ll agree this is a good thing but what I really like about this is that it wasn\u2019t tucked away on some obscure corner of their site. <\/p>\n

It\u2019s on the front page of their site<\/a><\/u><\/p>\n

\"image\"<\/a><\/p>\n

The contacts page<\/a> also has email addresses, SMS numbers, and links to their twitter account.<\/p>\n

I\u2019m not an Andrews and Arnold customer so can\u2019t comment on the quality of their broadband or their customer service but it\u2019s great to see some extra effort being made.<\/p>\n

The simple act of contacting a company is major headache in our household. Many companies, especially large ones won\u2019t correspond via email and SMS is just not an option for them which means if Mrs P has a query about something (let\u2019s say her mobile phone bill) how do we do this? <\/p>\n

It usually involves me calling them which isn\u2019t easy as we\u2019re both at work during the day and then we have a song and dance with customer services because I\u2019m not the account holder. Sometimes they\u2019ll speak to me and I have to relay info to Bryony and sometimes they flat out refuse. This means the whole thing becomes long winded and far more stressful than it needs to be.<\/p>\n

And this is just the short version of how it usually works!<\/p>\n

So well done Andrews and Arnold \u2013 I hope more companies follow your lead.<\/p>\n","protected":false},"excerpt":{"rendered":"

Just a quick one I wanted to share. I frequently moan on my blog (and in person if we\u2019re being honest!) about how Deaf accessibility, especially when it comes to technology isn\u2019t something that\u2019s taken into account often enough so it\u2019s nice to be able to praise someone when they do get it right. Andrews<\/p>\n

<\/span>Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[100],"tags":[],"class_list":["post-993","post","type-post","status-publish","format-standard","hentry","category-disability"],"yoast_head":"\nAndrews and Arnold–Deaf Accessibility Done Correctly - Andy's Techie Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/andyparkes.co.uk\/blog\/index.php\/2011\/08\/17\/andrews-and-arnolddeaf-accessibility-done-correctly\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Andrews and Arnold–Deaf Accessibility Done Correctly - Andy's Techie Blog\" \/>\n<meta property=\"og:description\" content=\"Just a quick one I wanted to share. 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