Trend Worry Free Remote Manager – Version Mismatch

Been quite on here again after my hols then jumping straight into an install!

The install has given me plenty to blog about though

On this server we installed brand spanking new “Worry-Free Business Security – Advanced” (i wish they’d left it as Client Server Messaging Suite - it explained very clearly what you were getting!)

The setup of the software went fine and i installed the agent so that it would communicate with the “Worry Free Remote Manager” (this gives us an overview of all our client sites in one easy to use portal)

During the agent configuration it reported that it was able to communicate to the server ok

However, when trying to view the details in the remote manager i was getting an error telling me communication was unsuccessful and it was offline

When i looked on the SBS it reported

“Agent does not match Client Server Messaging Security (CSM) version. Install the correct version”

Very strange i thought. I’d installed the only version of the agent i could find and i there were no updates offered when trying to send the agent an upgrade command

I went through all the support documents i could find for the Remote Manager and the product itself with no joy

I then found a link that let me search the knowledgebase which turned up this article

Basically the Worry Free Remote Manager doesn’t yet support Worry Free Business Security

There is an upgrade schedule in the article which i’ve reproduced below. I’ve got a couple of weeks to wait until it’ll start working. Bit surprised at this the product was released a few weeks ago now. Hopefully once the work has completed it should all just start working!

Now that i think about i do remember getting an email about downtime to the Remote Manager but for some reason i thought that was last month….oh well