A couple of days ago I had a message pop up when I logged into Facebook
Hello,
A review you posted has been removed. Reviews must follow the Facebook Community Standards and focus on the core product or service offered by the Page. Reviews that don’t follow these guidelines may be removed. Please keep in mind that people who repeatedly post content that doesn’t follow our guidelines may lose access to their accounts.
The Facebook team
I also received an email with the same content.
I was very puzzled. The alert gave me no indication of which specific review was a problem or exactly why I’d broken any rules.
I try to conduct myself on Facebook in a decent way so any review I leave, positive or negative, is with respect to the people providing any particular product or service and is written out of a genuine intention to provide feedback.
What also annoyed me was that there is no way to contact Facebook to ask about this. The message indicated that repeated offences would result in my account being banned. Does this mean a ‘black mark’ is now against my account that I can do nothing about?
I don’t leave many negative reviews so it’s not that difficult to figure out which review may have been removed and I’m pretty sure there wasn’t anything in there that would be a problem. This leads me to wonder if the owner of the page reported my post because they want to reduce the number of negative reviews on their page?
Just thoughts…
It’s not like I’ve now got a criminal record or anything but I was a bit irked at being “told off” for something I didn’t think was wrong
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Hi. I have had the same on my first and only review posted so far. It was a negative review but nothing that appears to breach any policies. Did you ever get your review reinstated or find any further with this process?
Hi Huw
I didn’t get any further. I couldn’t find any official channel to raise my query.
I think at the time I filled out the “feedback” section on Facebook but didn’t hear back from anyone