This week marks 10 years since IBIT Solutions was first registered as a business. I very rarely use the company name here. It’s usually referred to as “work” or “the business”. That’s mainly because this is my personal blog. While the things I do at IBIT are a big influence on some of the content
Category: Business
Evolve or Die! Goodbye Blockbusters, HMV and Jessops
It’s been a bit brutal on the retail front in the UK of late. HMV, Blockbusters and Jessops all entered administration in January 2013. The list of big name retailers to run into problems grows at an alarming rate. In every report I’ve seen or heard about all of these retailers one of the main
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How NOT to do customer communication
One of the simplest ways to improve your customer service is to think about how you expect to be treated by someone offering you a service. Mrs P and I recently decided we needed a new front door so turned to the Internet We posted a job on Rated People with an outline of the work
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TCA Conference and COMPTIA
It’s almost nine pm and I only got home about an hour ago after leaving the house at about six thirty this morning. The reason for such a long day was the TCA conference at the Walkers Stadium in Leicester I was very kindly invited as a guest of the TCA Chief Executive, Adam Harris.
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Paypal Payments
I’ve come across Paypal on three occasions in a short space of time which raised a question I wanted opinions on If someone offers PayPal as a payment option, who should pick up the payment charges? The first time I got thinking about this is because AMITPRO now offers PayPal as a payment option for
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Customer Service and Service Delivery – Get it right!
I’ve not written a post like this in a while! I’ve had a couple of experiences over the last few days that reinforces how customer service and service are not mutually exclusive You need to get them both right if you want your business to stand out from the rest. This sort of thing is
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We’ve Got Wheels
I’m certainly not the first person to have done this but couldn’t help post about it We’ve had an awful lot going on here recently I posted a couple of months ago about our latest recruit. The main plan was to get him up to speed on how we work and develop his role to
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HP ML350 G5 Resetting on Power Failure
We learnt quite a lot on the last SBS install we did recently Normally when we’re putting in a network we try to ensure we’re only working with equipment we know and trust. Normally this isn’t a problem as we recommend certain hardware to the client they just decide which specific items they want On
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Employee Hiring
I still find it weird how blog posts seem to turn up just when they are relevant to me. It happens on a regular basis. I’ll be thinking about a change i want to make in the business and within days someone has posted about. It’s like the blog-o-sphere force knows what I’m thinking! So
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Support Experiences
Lots of people talk about bad support experiences so i wanted to post about two experiences i had last week One of our clients has four servers, two HPs and two “other brand” servers (names concealed to protect the guilty!). The HPs are the newest that we installed and the others we inherited when we