I was visiting a clients remote office earlier this week doing some PC replacements. They have a multi-function printer that has “scan to folder” functionality and it previously worked quite happily on the Windows XP machines they were replacing. The end user presses a button and the scanned document ends up in a folder on
Category: Windows
The Case Of The Missing Windows 7 Boot Logo
Had a bit of weird problem this week I wanted to write down somewhere in case it happens again! A call came in from a client to say the laptop wouldn’t boot. On starting the laptop the usual Windows 7 boot animation was missing. The screen was black apart from a series of coloured lines
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Windows 7 Remote Desktop and Multiple Monitors
It’s safe to say I’m a multiple monitor fan. It’s a setup I’ve been using for a long time and I really notice the difference when I have to use a single screen. (I use three in the office and two at home) Working remotely though can have an impact on this. Up until the
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Internet Explorer Freezes When Printing
Came across a bit of a weird issue today I thought was worth repeating here. I took a support call where the end user could print documents in Word, Excel, Outlook without issue but as soon as she tried to print something via Internet Explorer no document appeared and Internet Explorer was non-responsive. What struck
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The Difference Between Apply and OK
If you make any changes to settings in Windows you’ll have seen three buttons at the bottom. OK, CANCEL, APPLY I’ve been asked a couple of times recently about difference between the ok and apply buttons so thought that I thought it was worth posting about! It’s not all that complicated. If you make any
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Working with UAC and Remote Assistance
This a note for me as I always have to lookup which group policy setting I need. When using the Remote Assistance tool to help someone running Windows 7 (or Vista!) if you need to elevate via UAC you’re not able to do this as the “helper” out of the box. The end user is
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Logging Onto A Local Account With Windows
This is one of those really small things I didn’t realise you could do that’s actually really helpful. It’s one of those things that isn’t really a secret but I’ve just never come across it. With a Windows XP or Windows 2003 machine that was domain joined if you needed to logon to a local
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Word 2010–Double Sided Printing Option Missing
I’m failing at blogging big time at the moment. I’ve had several ideas for posts recently but I seem to start them and can’t finish them. Anyway, this one seemed to write itself so hopefully it’ll be a bit of a kick start! I took a call earlier in the week as someone wanted to
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Disappearing Desktop Shortcuts on Windows 7
Had a bit of weird support query I wanted to blog about in case I need it again, it helps anyway else or for further comment! Client called as she’d setup some shortcuts on her desktop to some files she uses on a regular basis and they had disappeared. I wasn’t sure where they’d gone,
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0x0000007b Stop Error When Installing Windows XP
Yeah you read that right – Windows XP. We’ve been installing some new PCs for a client recently and we needed to install Windows XP (the reasoning behind this is best saved for a separate discussion). So we inserted the Windows XP installation CD, booted from the disk and waiting while Windows setup loaded. The
