Filling the van
Originally uploaded by Andy Parkes
The office move went well over the weekend.
It was very hard work but we managed to get it all done so we were up and running on Monday morning
Only strange part was the BT engineer who was supposed to be moving our phone lines and ADSL
After lots of messing around on the Friday where he appeared to not be doing an awful lot he arrived on the Saturday morning and around lunchtime declared that our fax line was ok but he wouldn’t be able to get the main line (which is also the broadband line) working until Monday morning and promptly disappeared (after much grumbling by ourselves!)
After we got our servers up and running i noticed the status light on our router was a healthly green
I booted my PC and sure enough our ADSL was working fine. I checked the phones and all our lines were good for inbound and outbound
We just presumed he’d sorted it after he left
Around 10.30 we realised the phones had been pretty quiet and it was then we found out the main line had been cut off. A quick phone call discovered that the engineer was at the telephone exchange.
We explained what was happening and he said
“I don’t know why that is then”
We told him to put it back as it was and ten minutes later everything started working again.
Does this sound like a familar telephone engineer story or was i just really unlucky?
I’ve added a picture of one our many van loads which shows off everything i need to work at the moment….tea, a chair and my PC!
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Very familiar. Our confidence in local telecom is pretty low –as they couldn’t make any commitments about coordinating our line moves on the day of the move. So, prior to the move, we had a new line activated with broadband at our empty office and verified that it was working. Then, when moving day came, we weren’t stressing about not having internet service. After the move, we were able to deactivate the old line. Lots of hoops to jump through – I know… but it saved us.
Terrible isn’t it?
If we provided the same sort of service we wouldn’t be in business that long
Last time we moved offices we were without our broadband for about a week. They were supposed to be migrating it that time as well
We did think about a brand new line in advance as you suggested but i didn’t fancy making changes to 30+ VPN tunnels as the ISP wouldn’t guarantee the same static IP addresses (which is just crazy as well!)