Been quite on here again after my hols then jumping straight into an install!
The install has given me plenty to blog about though 🙂
On this server we installed brand spanking new “Worry-Free Business Security – Advanced” (i wish they’d left it as Client Server Messaging Suite – it explained very clearly what you were getting!)
The setup of the software went fine and i installed the agent so that it would communicate with the “Worry Free Remote Manager” (this gives us an overview of all our client sites in one easy to use portal)
During the agent configuration it reported that it was able to communicate to the server ok
However, when trying to view the details in the remote manager i was getting an error telling me communication was unsuccessful and it was offline
When i looked on the SBS it reported
“Agent does not match Client Server Messaging Security (CSM) version. Install the correct version”
Very strange i thought. I’d installed the only version of the agent i could find and i there were no updates offered when trying to send the agent an upgrade command
I went through all the support documents i could find for the Remote Manager and the product itself with no joy
I then found a link that let me search the knowledgebase which turned up this article
Basically the Worry Free Remote Manager doesn’t yet support Worry Free Business Security
There is an upgrade schedule in the article which i’ve reproduced below. I’ve got a couple of weeks to wait until it’ll start working. Bit surprised at this the product was released a few weeks ago now. Hopefully once the work has completed it should all just start working!
| • | For NABU, APAC and LAR | |
| Â | Â | |
| Â | o | System maintenance period (no access for partners): June 28 and 29 (PST). |
| Â | o | WFRM 1.6 agent upgrade and WFBS Standard / Advanced 5.0 support: July 1 |
| Â | Â | |
| • | EMEA | |
| Â | Â | |
| Â | o | System maintenance period (no access for partners): July 9 |
| Â | o | WFRM 1.6 agent upgrade and WFBS Standard / Advanced 5.0 support: July 10 |
Now that i think about i do remember getting an email about downtime to the Remote Manager but for some reason i thought that was last month….oh well
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