This has probably been blogged elsewhere but came across this today so thought i’d post
Customer tried to send email using OWA 2003 (with IE7). When she tried to compose a new e-mail she just got a red cross where the email body should be. I duly installed the SMIME control and all was well (though i ended the phone call with something in my head telling me they was something else i needed to do)
She called back a few minutes later. When she clicked the send button IE crashed
Found this in the event log
Faulting application iexplore.exe, …..(blah blah)…….faulting module unknown
Quick look around some newsgroups and i remembered the other thing i needed to do
Fix the Exchange
I installed the hotfix from the following article
http://support.microsoft.com/?kbid=924334
There were are some other hotfixes for similar issues but this is the one i used
Installed and all worked fine.
She got prompted to upgrade the SMIME control (which she did) and she successfully sent me a test email
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Thank you for the link. Installed and all worked fine.
Thank you