I know Office 2003 is “sooooo last season” but i get asked about this quite a lot thought i’d stick it on here
When you open Word document attached to an e-mail the reading layout is displayed. Some users don’t actually realise the view is supposed to help them read the document on screen.
What normally happens (especially if the document has pictures/diagrams) is that the user thinks the document has been poorly laid out and they close Word straight away
Quite unfair on the author wouldn’t you say?
So to change this behaviour open Word, click on the TOOLS menu and select OPTIONS
When the options dialog is displayed select the GENERAL tab and uncheck the ALLOW STARTING IN READING LAYOUT option (top right)
You can still select reading layout if need be but when you open a document from now on it will open in the standard view (usually page layout view?)