I got a call today where one of our clients was unable to open Outlook (2003)
She would open it and get the standard “we’re sorry but Outlook needs to close” error. She would restart and unless she went into safe mode it would just keep doing the same thing
The event log entry basically said “faulting module outllib.dll” (not very helpful!)
The first thing i thought was that there was an add-in or something preventing it from loading so i disabled all of them via safe mode….no good
So i used some of the Outlook 2003 switches such as /cleanviews /cleanprofile (full list here)….still nothing
I created a new profile and it still crashed, before it asked for the profile. I then used the “create item switches” (e.g /c ipm.note) which worked fine which got me thinking it must be something to do with the “user interface” as it crashed before it really got anywhere during the load (my hunch would prove to be correct)
I then logged in as a different user and this worked fine so it must be something user specific
I opened the “C:\Documents and Settings\– YOUR USER-\Application Data\Microsoft\Outlook” folder and basically moved all the files out.
Outlook opened fine!!
After a bit of trial and error i found out it was the Outcmd.dat file causing the problem. This file stores all your toolbar customisation settings. If you delete (or rename) this file a new one gets created and your problem is sorted
Just as a note, the switch /nocustomize would have spotted this for me…..