I posted a week or so ago after my frustration with some work we were quoting for. I got some good comments from Nick including a follow up post here which gave me the sort of feedback i was looking for.
Nick thought that maybe we were coming in a bit high while the competition were coming in a bit low.
Just to follow up on his post..it was 25 workstations (not 15) and also we were looking at about 80 effort hours instead in of the 90-100 he mentions. Also we are doing a little bit more work than just the SBS (firewall, router, other stuff)
I was very pleased to get his comments as it gave me a bit of perspective and allowed me to see it from a different angle.
As closure on this i thought i’d post to say we got the business in the end. When pushed a little further they conceded that maybe they would “be pushing it” with the amount of hours it would take them and a new figure appeared that wasn’t too far away from ours. This in combination with certain parts of their quote not quite making sense meant that the trust went and we were awarded the job.
This sort of proves me right for the reason i’d get so worked up and prompted the post
The competition had quoted a smaller labour figure and would have added it on later giving the customer a nasty surprise at the end. When we quote it’s the MAXIMUM they will be billed. If we quote 10 days and it only takes 8 then they’ll be billed for eight. If we quote 10 and it takes 12 then we take the hit and make sure we learn from it.
All’s well that end’s well in this case but it could have gone the other way with the customer learning the hard way
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