I had a really weird customer service experience recently and it’s been on my mind ever since so thought it was worth sharing. A couple of nights ago I stopped at the chip shop on the way home from work. One of the items I ordered was going to take a few minutes to get
Category: Customer Service
Customer Service Done Correctly: LoveFilm
We’re very eager to complain about bad customer service and in the era of social media it’s very easy to get yourself heard. It’s also very easy to not mention examples of good service so I like to try and redress that balance where I can! In our household we use Netflix for streaming and
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Customer Service and Service Delivery – Get it right!
I’ve not written a post like this in a while! I’ve had a couple of experiences over the last few days that reinforces how customer service and service are not mutually exclusive You need to get them both right if you want your business to stand out from the rest. This sort of thing is
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Back in the UK
I briefly mentioned in my last post I was off for a holiday I got back yesterday, a few days later than originally planned We went to Puerto Rico in Gran Canaria and had a great time Halfway through the holiday we noticed our youngest daughter Evie, had a couple of spots on her body.
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HP ML350 G5 Resetting on Power Failure
We learnt quite a lot on the last SBS install we did recently Normally when we’re putting in a network we try to ensure we’re only working with equipment we know and trust. Normally this isn’t a problem as we recommend certain hardware to the client they just decide which specific items they want On
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Customer Service Question
How long is reasonable to be put on hold for? I called my account manager at one of our suppliers today and when the phone was answered i heard “Hello, company x, i’ll be with you in a minute” and i was put on hold I understand that i’m not the only customer in the
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Buy Now, Try Later
I’m not going to name and shame this time but was a little disappointed at a recent response i got to a query Basically “Company X” had a hosted service i was interested in. I wanted to know how their management tools worked on a day-to-day basis. I’m already a customer with them so i
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Good Customer Service Experience
I wasn’t going to post about this but this post from Richard Tubb and the email i got that went with it convinced me otherwise as he makes a good point It’s really easy to complain about poor customer service but it’s far to easy forget when it works out really well We put a new HP
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It took how long?
Yet another customer service rant..i hate posting about it to be honest but if no-one complains then it’ll never get sorted! I decided to treat myself to a new gadget this week. I wanted to get the HD-DVD add-on for the XBox. Having a quick look around and PC World have a “web only offer” thats