Buy Now, Try Later

I’m not going to name and shame this time but was a little disappointed at a recent response i got to a query

Basically “Company X” had a hosted service i was interested in. I wanted to know how their management tools worked on a day-to-day basis. I’m already a customer with them so i sent an email to ask if they had a demo account, or trial period on which i could test their service to see how it performed with the view to purchasing if all was well

As of now, we do not have a demonstration site.

However, after you have purchased the package, you can cancel it within 60 days and avail our refund policy.

Company X offers a 60-day Money Back Guarantee. You’ll receive a complete refund if you cancel a package within 60 days from the date of your initial order.

So i have to agree to buy it before i decide if i like it? Then if i don’t like it after all i have to go through all the hassle of cancelling and getting a refund?

Lots of online  service providers are happy to let you try their products out before you sign on the dotted line

Surely from a business perspective free trials are like having an extra member of staff in the sales team. If your confident enough of your product once the prospect has had a taste they’ll become a paying customer before long?

If i were in sales i’d say the prospects qualify themselves (did i get away with that?)

Or am i expecting to much as a potential customer?

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Andy Parkes

Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.

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