Buy Now, Try Later

I’m not going to name and shame this time but was a little disappointed at a recent response i got to a query

Basically “Company X” had a hosted service i was interested in. I wanted to know how their management tools worked on a day-to-day basis. I’m already a customer with them so i sent an email to ask if they had a demo account, or trial period on which i could test their service to see how it performed with the view to purchasing if all was well

As of now, we do not have a demonstration site.

However, after you have purchased the package, you can cancel it within 60 days and avail our refund policy.


Company X offers a 60-day Money Back Guarantee. You’ll receive a complete refund if you cancel a package within 60 days from the date of your initial order.

So i have to agree to buy it before i decide if i like it? Then if i don’t like it after all i have to go through all the hassle of cancelling and getting a refund?

Lots of online  service providers are happy to let you try their products out before you sign on the dotted line

Surely from a business perspective free trials are like having an extra member of staff in the sales team. If your confident enough of your product once the prospect has had a taste they’ll become a paying customer before long?

If i were in sales i’d say the prospects qualify themselves (did i get away with that?)

Or am i expecting to much as a potential customer?

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Andy Parkes is Technical Director at Coventry based IT support company IBIT Solutions. Formerly, coordinator of AMITPRO and Microsoft Partner Area Lead for 2012-2013. He also isn't a fan of describing himself in the third person.

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2 thoughts on “Buy Now, Try Later

  • Deciding which software to use should not be an intimidating process. Companies should feel confident in their product offerings. PipelineDeals CRM is extremely low hassle. They have a full demo and you can call and speak with one of their deployment specialists for free. There are no set up fees or deployment costs. Additionally, your first 30 days are free. If you are serious about getting organized around your customer relationships and sales management processes, consider giving them a look.


  • Thanks Nic

    I wasn’t actually looking for CRM software
    I was just using those as examples of how it should be done, yours appears to doing it right as well!

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