One of the simplest ways to improve your customer service is to think about how you expect to be treated by someone offering you a service. Mrs P and I recently decided we needed a new front door so turned to the Internet We posted a job on Rated People with an outline of the work
Category: Rants
Networking Events? Why Bother?
I’ve tried to write this post three or four times and given up as I wasn’t really sure if I was getting my point across, thought I’d have another go at it! Vaughan Shayler from Accredit UK posted this on Twitter a while back Interested in comments on Alan Sugar’s opinion of networking – http://on.fb.me/fyfNDz
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Sorry Bill Thompson, I think you’re wrong
Just came across an article on the BBC News site by Bill Thompson called “Learning to love computer codes” The article talks about how Bill read through the recently released source code to MacPaint Apple donated to the Computer History Museum. Bill then goes on to talk about how he thinks everyone who uses technology
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MSN Video Player vs iPlayer
I saw this article last week on the Times Online website, Microsoft challenges BBC’s iPlayer with its new MSN Video Player The recently launched UK MSN Video Player will show full series of various popular shows (there is even some old Doctor Who stuff on there!) This is all powered by Silverlight of course 😉
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The Customer Is Sometimes Right
I’m not sure I’m being unreasonable or unfair here but I was a bit miffed after a telephone conversation I had this week My youngest daughter is one at the end of the month so we decided to have a family gathering and naming ceremony all on the same day The plan was that once
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Digital Discrimination
I originally started another post that would mention this but I’ve decided it deserves a post all on it’s own Over the last few days I’ve been playing with the new Xbox features (that’s the post I started, it’s on the way!) When I first turned my Xbox on there was a handy little video
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Customer Service and Service Delivery – Get it right!
I’ve not written a post like this in a while! I’ve had a couple of experiences over the last few days that reinforces how customer service and service are not mutually exclusive You need to get them both right if you want your business to stand out from the rest. This sort of thing is
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My Windows Phone – HTC Touch 2 and Mobile Madness
Let’s get something out of the way – I don’t want an iPhone :-p No that’s out the way back to the post… Our mobile contract recently expired so I try to approach this in a reasonably simple manner 1) Is the price plan fitting our needs? If it is then I don’t really want
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Sky Player on Xbox 360 – Fail!
Regardless of the title this post actually has nothing to do with the “technical issues” that caused Sky Player to get pulled from the Xbox dashboard today It’s to do with the way it’s been priced There are two ways to get Sky Player on your Xbox As an existing Sky customer If you are
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Microsoft Partner Network and SBSC
I’m blogging on this a couple of weeks after the event because I’ll be honest I wasn’t entirely sure how I felt about this At WPC a couple of weeks ago it was announced an overhaul to the partner programme is on the way There is a great explanation of it on the UK SBSC